Management Essentials

Professional Development

Must-have tools for Management, Employee Engagement, Productivity, Culture, Distance Management and Effectiveness.

Course Content

Introduction Video

How is the course structured?

Who should attend this course?

  • Do you or managers on your team need support to take charge of maintaining or enhancing performance, especially during a pandemic? 
  • Professionals in need of a realistically-paced, guided management development program that focuses on achieving specific goal(s) throughout the course?
  • Are you ready to reflect, learn and apply the Management Essentials Toolkit to create simple, customized solutions to your team’s pain points?
  • Leads, supervisors or managers who have had little to no formal training 
  • Emerging leaders who want to prevent missed opportunities and grow in self-awareness, emotional intelligence persuasion and influence
  • Leaders needing to sharpen their skills and refine their styles by taking “leadership vitamins” to stay on top of their game

OR 

  • Intact or cross-functional teams who need practical real-time approaches, tools and techniques to grow and develop customized management best practices 
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Why should I attend this course?

  • To avoid stumbling and replicating undesirable management styles, AND, engage in an intentional development course to increase competency, value, influence and promotability
  • To connect meaningfully with other proactive leaders, ‘hungry’ to grow while combating social isolation
  • Because communication, management and leadership skills are invaluable to consistent performance

Why Higher Ground?

  • HGC consultants have a combined 40+ years of experience leading, training, facilitating and coaching (see endorsements below)
  • You’ll partner with a professional development firm who can complement existing training and development initiatives
  • We direct participants towards their supervisor for discussion, application, cultural context and alignment of expectations
Facilitator Bios

Testimonials/Endorsements

“I have had the following working experiences with Darrell. Before becoming a supervisor or leader, I had taken a few of Darrell’s classes at different conferences. I always left his classes thinking about what he said and how I could implement those things when I got into a leadership role. I truly believe that what I learned from Darrell, led to me being promoted. As my career advanced Darrell coached me while I was a supervisor of a team of about 11 people using the ProScan survey. Darrell utilized the report and his unique skill set to go over strengths and weaknesses of mine to help me improve my leadership abilities. He helped me see my role from different perspectives, what my team’s perspective was, what my leadership’s perspective of me was and how to use those perspectives to improve my communication styles with those groups.”

Gary, Chief Financial Officer

“My biggest take-away from the Equipped Manager program with Yuna is leading people where they are and not from where I am. When managers calibrate to another’s learning style the outcomes are more rewarding. I was surprised at how well rounded the course was. It focused on both manager and team member and showed me that discipline, accountability as well as empathy are integral to leading. I loved how interactive the sessions were and how easy it was to catch up with modules and concepts even if I missed a session.”

Program participant , Equipped Manager

“I’ve seen you in small and large groups from state-wide, regional, divisional and small group settings. You have a comfortable facilitation style. It is very inclusive and people feel relaxed and open to learning and growth. The blend of visuals, historical figures and metaphors in your communication helps people want to learn and get better. I have referred you to other districts because I know what you have to offer and how it can help other teams as well. What I have heard is; “Hey can we get Darrell to come here or do this with our team?”

Scott, Statewide Training Manager

“The best part with Yuna came during the following week when the frameworks and common words we started using at the workshop were tested and applied across the team. Emails were flying, different departments were calling each other and calling meetings and the commitments we made to each other began showing themselves in little, important ways. The details and awkward topics we used to ignore are now discussed openly and without blame and as a result, people are more comfortable asking for help.”

CEO, Good Nature Agro

“Yuna is an amazing coach. She helped me brainstorm several viable solutions to a conflict and approached the problem with ease and confidence. In a short period of time, I went from feeling lost to feeling empowered with management skills needed to successfully resolve the conflict. I highly recommend Yuna Musuka!”

Satisfied Coaching Client

“I have had the privilege of having Darrell as an instructor for some leadership classes throughout my twenty-year career. Darrell connected with the class using his sense of humor and fantastic stories. When I reached a point in my career when I was ready to take on even more of a leadership role and lead a much larger group of people, I knew Darrell would have great insight and help me through the process. I reached out to him and we had several great discussions about transitioning from a supervisor to the head of the whole department. Things went as planned and as I transitioned to this new role, Darrell was willing to help with some team building and transition. He was very considerate of my thoughts and wishes on where I wanted to go with this team and he designed his activities to fit perfectly into those ideas. To this day, my staff of over 30 always discusses the impact that Darrell has had.”

John, Chief Probation Officer

“CV People Africa had a 2021 team building session for all its staff members with Yuna in January 2021 to set the year off on the right note. My team realized that by identifying and mastering their own skills and tasks, this would lead to meeting the company targets and their own personal goals and success. As a result of the workshop, all staff took ownership of what they could do to achieve company goals, and in turn their own personal goals. They are motivated to reach targets for 2021! As the Managing Director of CV People Africa, I loved the “realness” about working with Yuna. It was very interactive and we all learned something new about ourselves and each other during this awesome full-day training. We will be back for more inspiration soon!”

Managing Director, CV People Africa

What will I learn from this course?

Each module/topic described below has a specific focus area needed by all managers. Woven through each module is an intentional consideration for equity, diversity, inclusion and trust. Course content focuses on the value of understanding and applying engagement, listening and empathy to reach peak engagement, satisfaction and performance.

Module 1: Effective
Communication

Communication is not a tool, it’s the tool box for skills and approaches that managers and leaders must become proficient in. Without a foundational understanding and use of good communication, managers will be confined to average team engagement, performance and trust from others. A manager without this tool box will never appreciate and value the differences of diverse people, styles and approaches.

  • Learn why listening is the number one communication effectiveness skill to become genuinely curious and attentive
  • Gain perspectives, techniques and tools for effective communication
  • Learn your communication/interaction styles and understand different styles and perspectives

Module 2: It’s About Time! (Prioritization, Time management and Life Balance)

This workshop is all about getting a handle on the volume of ‘STUFF’ on our plates. Because like you, we struggle with life and work balance and we believe that everyone to some degree has issues with it as well. Learn the science behind the impacts that stress has on health and decision making

  • Adopt a pruning mentality and the difference that control and influence has on our lives and come to grips with endings
  • Receive tools to find and maintain work/life balance
  • Develop a blueprint for change
  • Define your core work, managerial work and everything else
  • Learn the 5 elements of the deep work framework
  • Create strategies for squashing distractions

Module 3: The Transition to Management

You are a manager. This is an exciting, scary and challenging time. Everyone who has made this move has experienced these feelings and more. We will explore and learn how to make this transition from individual accountability and responsibility to now being responsible for a group/team. It looks easier than it actually is.

  • Transition from successful personal performance to managing team performance
  • Learn to delegating like a boss
  • Navigate conversations and relationships with former peers
  • Update your existing relationship-building model – a customized way of routinely connect with your staff

Module 4: The Value of Linkage and Alignment for Peak Performance

Learn the differences between supervision, management and leadership. Effective leaders know how to inspire and motivate people while transforming the culture. It’s a different skill set that must be developed over time so that when it’s needed, it is available on demand.

  • Differentiate between Leadership vs Management and when to use each
  • Define mission, vision and values and learn how to involve and engage others
  • Develop an understanding of what strategy and alignment are and why are they important
  • Discover why followership can be as important as leadership

Module 5: Change Management/Leadership VUCA

Normal is gone forever! People are looking to us for answers, confidence, direction, clarity and security. Explore ways to step-in and step-up to non-stop change. Learn how to use change as a force multiplier rather than a morale buster.

  • Utilize the options to counter, volatility, uncertainty, complexity, and ambiguity
  • Create clarity during times of change and challenge
  • Embrace change and “business unusual”
  • Become a confidence builder and workforce stabilizer

Module 6: Establishing An Accountability Culture

Many managers struggle to manage their personal workload because they miss the fine print of being a manager and severely underestimate the time commitment required to plan, coach and monitor their team members. But what is the line between holding staff accountable for missed deadlines and poor quality work, micromanaging them and offering the necessary level of support?

  • Define accountability and identify the 4 core elements
  • Understand your current relationship with accountability
  • Design a standard status updates protocol with a clear platform, format and timing
  • Learn and apply a technique for giving neutral and actionable feedback

Module 7: Dealing with Difficult People

Difficult people are everywhere. Don’t believe me? Just look in the mirror. We all come from different backgrounds and possess different values, perspectives and opinions. This workshop explores how we can develop a shared communication model with others. We will learn about communication styles and how best to listen and speak to those who appear to be critical and confrontational.

  • Develop an awareness and sensitivity to varying opinions
  • Learn to look at teams/difficult people/situation through a new lens (See others as through the lens of different, not difficult)
  • Practice defusing techniques and learn and appreciate diverse approaches
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How is the Management Essentials Program delivered?

7 deep-dive session via private  video-teleconferencing (4 hours/each):

  • Each month  a cohort of Managers seeking Peak Performance will gather to learn new approaches, tools and skills to apply to in their current team climate. Sessions equip participants to make sustainable progress on achieving pre-identified goals (their unique return on investment or ROI).

2 weeks after each session, participants receive 1 hour of group coaching and meet with accountability partners to provide an update on their “homework” assignment where they have put the tools to use within their teams.

Workshop Information

Workshop Dates:

2021 Cohort Meets virtually on the 2nd Thursday of the month from 8:30-12:30am MST

  • April 15th 
  • May 20th 
  • June 17th
  • July 15th 
  • August 19th 
  • September 16th
  • October 21st  

Included With The Course:

  • 1 ProScan (psychometric survey) + 1 hour personal coaching to unpack insights about your work and management style
  • 7 virtual workshop modules (28 workshop hours total)
  • Practical assignments to help develop the habits and skills necessary to lead your team to peak performance
  • The Management Essentials Tools and Handouts
  • 7 group coaching and accountability sessions
  • A digital platform to house and organize handouts, worksheets, and resources as well as track progress and feedback throughout the program
  • Two to three inputs from your supervisor with feedback and feedforward advice to guide your efforts during the program 
  • Completion certificate

We can also deliver the Management Essentials course content to organizations and associations with group rates. Individual workshop topics can also be purchased/delivered separately. Please click the button to initiate a conversation!

Workshop Cost and Discounts

$2,999 (<$105 per development hour)

Discounts:

  • For select groups: buy 2 get the third seat for $999 
  • 10% discounts for Participants from: Healthcare, First Responder, Educator, Nonprofit, Military, Ministry, Hospitality
  • Early bird discounts (10%) must be registered by March 15h by close of business.
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Facilitator Bios

Darrell Hammond, Sr.

Peak Performance Coach, Executive Coach & Inclusion Facilitator

Darrell Hammond is a native Coloradan and a minority small business owner for over 23 years. Darrell has over 30 years of diverse experience serving leaders, their teams, and their organizations. Higher Ground has had the privilege of providing training, executive coaching, and motivational speaking for thousands of people over the lifetime of the company.

During his corporate career, Mr. Hammond held the titles of Senior VP, VP, Director, and COO in the fields of Hi-tech, Manufacturing, Sales and Service, Healthcare, Non-profit Organizations, Corrections, Filtration, Executive Recruiting, and Ministry.

Mr. Hammond holds a Bachelor’s Degree in Business Management, is an Authorized Partner of Five Behaviors of A Cohesive Team and Everything DiSC as well as a PDP/ProScan & TeamScan Administrator. He is a member of the National Speakers Association.

Mr. Hammond had the privilege of playing on Team U.S.A. at the Australia Games and was awarded a silver medal playing basketball. He also earned an NBA Legends Camp M.V.P. award. These awards show the work ethic and tenacity he brings to all areas of his life and has demonstrated over the course of his career.

His experience with numerous fast-paced business teams and his world tour with a high-performing basketball team gave him firsthand experience with successful team environments.

Yuna Musuka

Performance Coach & Leadership & Management Development Facilitator

Yuna Musuka earned both a Bachelor of science degree in neuroscience and a Masters of Science degree in Public Health (public nutrition) from Emory University in Atlanta, GA. Mrs. Musuka has 15+ years team building experience and over a decade managing intergenerational, multi-cultural and multi-departmental teams.

Mrs. Musuka created a customized 21st Century Manager’s Toolkit to equip managers with the tools and skills needed to succeed in a fast-paced and low budget environment. The Toolkit is designed to help managers and executive leadership engineer high-performance cultures in their organizations.

Yuna’s neuroscience background and behavioral assessment certification have equipped her to help hundreds of individuals and teams increase their emotional intelligence and effectiveness. She uses proven scientific practices to help individuals manage their thoughts and behaviors, ultimately enhancing personal and collective effectiveness and overall performance.

She is also a Bill and Melinda Gates Millennium Scholarship, a former Peace Corps volunteer and co-founder of the Lusaka-based Training Leaders Consortium, which uses experiential learning to improve efficiency, performance and culture.

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